Better Healthcare Starts Here
When it comes to your health, you deserve the best. That means a primary care provider who takes time to get to know you and your unique health needs. Brio offers a primary care home where whole-person health is the top priority.
Welcome to healthcare done differently. Welcome to Brio.
Meet the Brio Providers
You want a Provider you can trust, who takes time to understand your unique needs, and who prioritizes your well-being. Our Providers are qualified, caring experts who bring their best to every appointment and conversation.
Find the right Provider to guide your unique healthcare journey today.
Yes, We Accept Medicare Patients
Are you a Medicare or Medicare Advantage recipient? We are happy to serve you here at Brio. New Patient registration is simple and easy.
The New Patient Process
Becoming a Brio Primary Care patient is simple and easy.
Schedule your first appointment
Give us a quick call at 864.603.5600 or Live Chat with a team member.
Fill out a New Patient Packet
Bring the completed packet with you to your first appointment.
Questions about the New Patient Packet? You can always look it over before you make that initial call – that way, we will be able to answer all your questions and set you up for a successful first visit.
Your First Visit
Your first visit with Brio sets the foundation for your healthcare journey. It is a chance for you get to know your Provider, and for them to get to know you – your needs, your expectations, and your medical history. This important consultation helps us provide you with the highest quality care, and helps us identify next steps.
Prior to your first appointment, please complete the New Patient Packet. Bring the completed packet – along with your driver’s license and insurance card – to your first visit. We also recommend arriving at least 15 minutes early to check in and complete any remaining forms.
Your Healthcare Journey
We offer a variety of visit types to meet your healthcare needs. Each visit is designed to address specific concerns, ensure your overall well-being, and help you feel your best. The most common visit types at Brio are:
Sick Visit – A visit to address your urgent concerns. Whether it is for a sudden illness – such as the flu or urinary tract infection – or to discuss a recent change in your health, we are here to serve you.
Routine Visit – A regularly scheduled visit to manage chronic conditions such as Diabetes, ADHD, Thyroid Dysfunction, or High Blood Pressure.
Yearly Physical– A yearly, preventive visit focused on maintaining your health. We will discuss recommended vaccinations and screenings based on your specific needs. We will also review your lab work to assess any risk for conditions such as Diabetes and High Blood Pressure.
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New Patient FAQ
Questions About My Care
Brio asks that you follow the below steps in order to refill your medications.
First, before you call our office, please call your pharmacy to confirm whether or not they have a refill on file.
If you are taking ADHD medications and your prescription says "0 refills," it is because state law requires ADHD medications to be sent as separate refills.
If you have called your pharmacy, and they do not have your refill(s) on file, and you have not been seen in the past 6 months, please give us a call at 864.603.5600 or Live Chat us and we will get you scheduled for a follow-up visit. At that follow-up visit, we will be able to refill any medications you are out of! If you have called your pharmacy, and they do not have your refill(s) on file, and you have been seen in thr past 6 months, please give us a call at 864.603.5600, Live Chat us, or send us a web message and we will be happy to assist you!
There can be medical risks associated with taking prescribed medications. Your Provider feels it is in your best interest to have periodic follow-ups in order to monitor and assess next best steps for your care before writing another prescription.
The average turnaround time for medication and imaging prior autorization is two weeks.
X-Ray results have a turnaround time of 24-48 hours.
Lab results have a turn around time of 5-7 business days.
There are two ways for you to review your labs:
1. As soon as they are resulted before the provider reviews them, your labs are posted to your Visit Summary. To access, log into the Healow App -> Click Visits -> Select Past Appointment where labs were drawn -> Choose Visit Summary -> Scroll Down to Results Section
2. Once your Provider has reviewed your labs, they can be accessed in the Results section of the app. To view, log into the Healow App -> "Access Your Health Records" and Click View -> Results -> Click View Specific Lab Results
You do not need to fast for any labs unless specified by your Provider. If you are unsure, give us a call at 864.603.5600.
We pride ourselves in getting back to our patients as soon as we can. You can expect to hear back from a Brio team member within 48-72 business hours depending on the need.
If it is an emergency outside of normal business hours, please call 911. If you have an urgent request of a Brio Provider or nurse, please call us at 864.603.5600. Your call will be answered by the Prisma Nurse Triage team. We partner with Prisma Health to provide you with urgent care after hours.
Yes! We are able to accomodate non-English speaking patients. We have translating services available at all of our locations.
Appointment Details
It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.
Routine Care, Curbside Care, Same Day Care, and Televists are some of the many ways we offer easy and convenient care for our patients. Our team may offer one or more of the appointment types as a result of the urgency and reason for your visit, Provider availability, and patient preference.
Unfortunately, all of our Same Day Care visits are by appointment at this time. Please give us a call at 864.603.5600 or Live Chat us to schedule an appointment.
A New Patient Appointment is not a physical, but rather a time for your Provider to assess your previous medical history, any current medications and concerns, and establish a foundation for future care. You will be asked to schedule a physical following your New Patient Appointment.
Yes! We offer some of our paperwork on our website, so that you are able to complete it prior to your appointment. Please note, we do not have all paperwork available on our website, and you may be asked to complete more upon arrival to your appointment.
Billing & Insurance
We advise you reach out directly to your insurance provider to confirm whether or not Brio is in network with your insurance.
Every insurance plan is unique. We recommend contacting your insurance carrier to discuss covered services.
If you come to Brio for a preventive visit (or physical) and discussed additional concerns with your Provider, they are required to bill a code for an office visit to address the problems or concerns. Your copay will be put towards the bill for the office visit portion of your visit.
Your initial appointment at Brio Primary Care is our New Patient Appointment, which is a time for your provider to assess your previous medical history and develop a plan for future care. Since this is a non-preventative office visit, but rather a time for your provider to get to know you and how to treat you moving forward, it is not billed as preventative care.
While we draw and conduct labs in our office, we are required to send certain tests to Labcorp, a third party lab service.
At Brio Primary Care we offer a Self Pay discount. A Good Faith Estimate is provided prior to the appointment so you are able to bring funds to pay at the time of service. Please note, a minimum payment of $100 will be collected at the time of service.
Following your appointment, you will receive a text and/or email with your statement and instructions on how to pay.
Late Cancel & No Show Policies
If you are running late to an appointment, please give us a call at 864.603.5600 to let us know you are on your way. We will do our best to accommodate you.
We ask that patients arrive for their scheduled appointments at least 15 minutes in advance to park, get checked in, and complete any paperwork if needed. Patients who arrive after their appointment time may be asked to reschedule.
We understand that things come up and you may no longer be able to attend a scheduled appointment. In order to avoid any fees, we ask that you let us know at least 24 hours in advance by calling us at 864.603.5600 or Live Chatting with us on our website. We would be happy to reschedule you at that time!
If you cancel your appointment within 24 hours of the scheduled appointment time, a $25 fee will be added to your account balance.
If you do not show up for a scheduled appointment, there will be a $50 fee added to your account balance.
Providers
The primary difference between a Physician and a Physician's Assistant/Nurse Practitioner is the number of years of training. Our Physician's Assistants and Nurse Practitioners work closely with our Physicians to provide you with the best care possible.
Physician Assistants (PAs), Nurse Practitioners (NPs), and Physicians are all medically trained professionals. PAs and NPs can see patients for the majority of the same issues as a Physicians. Our PAs and NPs work closely with our team of Physicians to provide our patients with the best medical care.
In order to provide you with the best care possible, we recommend that you continue your care at Brio with the initial Provider with whom you establish care. However, we recognize the importance of the Provider-Patient relationship, and want you to feel you are matched with the best Provider. If you have questions about switching to a different primary care Provider at Brio, please call our office at 864.603.5600.
On the Provider page of our website, you are able to view all of our Providers at both our Bella Grove (Greenville) and Harrison Bridge Road (Simpsonville) locations. An "Accepting New Patients" message below their name and photo will indicate whether they are currently accepting New Patients at this time.
While we are constantly looking to grow our team of Providers as Brio grows, we currently only have one male provider and he is no longer accepting New Patients. To see a full list of our other wonderful Providers who are accepting New Patients, please visit the Providers page on our website.
It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.
Patient Portal
Patients can access the Patient Portal once they are web enabled. To become web enabled, please be sure to select this option in your New Patient Packet. Once web enabled, patients can access the portal two ways:
1) The "Patient Portal" button in the top corner of our website
2) Downloading the Healow App from the Google Play or Apple App Store
The Patient Portal can be used to review lab results, view visit summaries, message a nurse, and more!
The Patient Portal and Healow App serve very similar purposes. If you prefer to download the free Healow App, you can access most everything on the Patient Portal at the touch of the button on your mobile device! We recommend the Patient Portal for those using on an internet browser such as Chrome, Safari, or Microsoft Edge.
Brio does not use MyChart, instead we use the Healow App and/or Patient Portal. We are able to access the information contained in MyChart with your permission.
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