Payment Policy

We advise you reach out directly to your insurance provider to confirm whether or not Brio is in network with your insurance.

Your health insurance policy is a contract between you and your health insurance company. It is an agreement requiring your health insurance company to pay for covered medical care as long as you pay your portion of the policy. The health insurance company may not pay for every service you receive. It is important for you to understand the specifics of your coverage as you are responsible for paying any medical costs that the health insurance company does not pay for.

Secondary insurance is any insurance that could serve as a "back up" if your primary insurance does not cover certain services. Brio accepts secondary insurance!

Every insurance plan is unique. We recommend contacting your insurance carrier to discuss covered services.

Cost for treatment that your health insurance company does not pay. You may want to determine if your treatment will be covered by your insurance by contacting them prior to your appointment.

The part of your medical bill you must pay at the time of service. This is a pre-set fee determined by your health insurance policy.

If you come to Brio for a preventive visit (or physical) and discussed additional concerns with your Provider, they are required to bill a code for an office visit to address the problems or concerns. Your copay will be put towards the bill for the office visit portion of your visit.

Your initial appointment at Brio Primary Care is our New Patient Appointment, which is a time for your provider to assess your previous medical history and develop a plan for future care. Since this is a non-preventative office visit, but rather a time for your provider to get to know you and how to treat you moving forward, it is not billed as preventative care.

While we draw and conduct labs in our office, we are required to send certain tests to Labcorp, a third party lab service.

Coinsurance is the percentage of the medical bill that is your financial responsibility.  It is determined by your individual insurance plan, and may be collected in addition to your copay. Coinsurance typically begins once your deductible has been met. If your have specific questions regarding your insurance, please call your insurance company for he most accurate and detailed information.

A deductible is the amount of money you must pay before your health insurance company starts to pay. For example, $500 per individual or $1,500 per family. In most cases, a new deductible must be satisfied each calendar year. It is important to ask your insurance provider what services apply to your deductible (e.g. prescriptions, office visits, labs, etc.). For detailed information on the amount applied to your deductible, please contact your insurance company and/or review the Explanation of Benefits (EOB) your insurance company provides following your visit.

Many health insurance companies require you to fill out Coordinaton of Benefits form that lets them know whether you or a family member have additional health insurance coverage. Your health insurance company needs this information to work with other insurers to determine which company pays for what services. It is important that you fill out this form and return it to the health insurance company or call them directly to give them this information. Otherwise, your medical bills may not be paid or payment may be delayed.

An EOB, or Explanation of Benefits, is a document you receive from your insurance plan that explains what portion of your visit was covered by your insurance and what you may owe to your doctor's office. Please refer to your EOB when reviewing your visit details and/or statement.

At Brio Primary Care we offer a Self Pay discount. A Good Faith Estimate is provided prior to the appointment so you are able to bring funds to pay at the time of service. Please note, a minimum payment of $100 will be collected at the time of service.

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While you are responsible for the cost of your care, your doctor's office will make every effort to seek payment from your health insurance company for the amount owed under your policy. In order to facilitate this, it is important that you provide Brio Primary Care with the most updated and accurate information possible.

Following your appointment, you will receive a text and/or email with your statement and instructions on how to pay.

There are four ways for patients to complete payments:

1. Online through the Patient Portal

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2. Paying through the Healow App (available to download in the Google Play or App Store)

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3. Call 864-603-5600 and select option 3.

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4. Mailing checks to our office made payable to:
MUSC Affiliate Physicians
PO Box 936934
Atlanta, GA 31193-6926